Terms and Conditions

You’re Hooked aims to offers all its customers the highest level of service and customer satisfaction possible at all times. Please carefully read our terms and conditions and returns policy before placing an order.


Note by accessing this website and/or placing an order you agree to be bound by the terms and conditions set out below. If you have any queries in regards to these term and conditions please get in contact with our customer services team by emailing sales@yourehooked.co.uk . We may change these Terms from time to time without notice to you. Changes will apply to any subsequent orders received. The laws of England shall govern the contract between us and any dispute between us will be resolved exclusively in the courts of England. Your statutory rights are not affected.

Certain (hypertext) links in this site will lead to websites, which are not under the control of You’re Hooked. When you activate any of these you will leave the You’re Hooked website and You’re Hooked have no control over and will accept no responsibility or liability in respect of the material on any website, which is not under the control of You’re Hooked. These exclusions of liability shall not apply to any damages arising from death or personal injury caused by the negligence of You’re Hooked or any of its employees or agents.

Privacy Policy

You’re Hooked privacy policy we will not disclose, to any third parties your name, address, email address or telephone number unless we have informed you, been authorised by you, or are required to do so by law, subject to the Data Protection Act 1998. We will take all reasonable care, in so far as in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the website. At You’re Hooked we are committed to maintaining your privacy. If we make changes to this policy, we will immediately notify you by updating this statement on our web site.

Delivery Information

Please note that we can not accept responsibility for any failure on the part of any courier or delivery service used to deliver goods, nor can we accept any consequential loss incurred by the customer by any action or inaction on the part of You’re Hooked or any agent acting on behalf of You’re Hooked. Delivery charges and estimated timescales will be displayed on the shippings page. It is the customers responsibility to ensure all contact details including the delivery address are correct and that the customer is available in person to accept and sign for the delivery at all times. You’re Hooked takes no responsibility for items that fail to be delivered or signed for due to incorrect contact information, or deliveries to addresses supplied by the customer that are third-party addresses, not the customer’s actual address, or addresses that are closed or inaccessible, for whatever reason, at the time of delivery. You’re Hooked responsibility is to produce the garments to a satisfactory standard & dispatch to the supplied address. Once dispatched, You’re Hooked takes no responsibility in any circumstances for late, incorrect or non-delivery of any goods.

Refund and Cancellations

As each You’re Hooked Products are customised for the specific customer, only faulty goods can be returned. Goods must be returned within 14 days of receipt for an exchange or refund. Please refer to the ‘Returns Policy’ section for full returns information. Refunds will only be made to the original credit/debit card.

You have the right to cancel a contract, but as You’re Hooked produce customised items specific to the customer, there must be a valid reason for the cancellation, and if items have been produced prior to the cancellation then a charge will be incurred.

If you wish to cancel a contract, please write or e-mail us clearly stating your full details, invoice number and cancellation instructions. Please note the customer cannot cancel the contract after delivery if any of the goods are made to the consumer’s specifications or are clearly personalised. Once you have cancelled the contract, you have a legal “duty of care” to take good care of the goods. You must return the goods to us at your expense to the address below – we would advise that you use a recorded delivery service for small items and an insured courier service for larger items. Please mark all parcels clearly with your returns number.


Unless specifically agreed, all invoices are payable immediately. If invoice terms are agreed with the customer and the balance is not met within the stated payment terms, interest will be charged as per the Consumer Credit Act 1974.

When you place an order request on our website we shall e-mail you an acknowledgement of your intended order. Our acceptance of an order does not take place until dispatch of the order, at which point the purchase contract will be made and you will be charged.

We reserve the right to refuse an order. Non-acceptance of any order may result from one of the following:-

The product ordered being unavailable from stock.
– Our inability to obtain authorisation of payment.
– The identification of an error within the production information (including price).

Prices are subject to change without notice.

If there are any problems with your order we shall contact you via phone or e-mail. We reserve the right to reject any offer to purchase by you at any time. Payment can be made by any method specified in the Order form. We will take all reasonable precautions to keep the details of your order and payment secure, but, unless we are negligent, we cannot be held liable for any losses caused as a result of unauthorised access to information provided by you.

The total cost of the order is the price of the products ordered plus the delivery charge.

All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery.

Turnaround Times

Average turnaround times are shown on the Shipping page.  Please note that these are average turnaround times only and are not a guarantee of which day your order will be delivered.  Turnaround is shown in working days, which does not include weekend.


You’re Hooked owns copyright for all artwork created by You’re Hooked for any client. This artwork belongs to You’re Hooked unless otherwise stated. When the customer provides their own artwork for print the customer accepts sole responsibility for copyright and the reproduction of images. It is deemed you are the owner / have permission to reproduce artwork files. All rights, including copyright, in this website are owned by or licensed to You’re Hooked. Any use of the site or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of You’re Hooked. You’re Hooked has taken every care in the preparation of the content of this website. To the extent permitted by applicable law, ‘brand’ disclaims all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website.


All sizes and measurements are approximate, however we do make every effort to ensure they are as accurate as possible. Garment sizes differ as manufacturer’s sizes vary, and bodies and people’s perception of their sizes vary. You’re Hooked cannot be held responsible for sizes ordered by the customer which are deemed incorrect for specific individuals once the goods are printed and dispatched.

Products and Services

Goods are subject to availability. As there is a delay between the time when the order is placed and the time when the order is accepted, the stock position relating to particular items may change. If an item you have ordered becomes out of stock before we accept the order we shall notify you via e-mail as soon as possible. We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor’s display of any colour will accurately reflect the colour of the product on delivery. Your print colour choice will be implemented where possible. Any name/number options will be printed in the colour you have requested. Where possible we will incorporate your colour choice in your front print. When you place an order request on our website we shall e-mail you an acknowledgement of your intended order. Our acceptance of an order does not take place until dispatch of the order, at which point the purchase contract will be made and you will be charged.

We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system. We reserve the right to refuse orders where product information has been mis-published including prices and promotions. An order is considered confirmed only after it has been dispatched to the customer

Information we require

We ask for your name, telephone number, home address, email address, delivery address, and payment method details when a purchase is made on our site. We may obtain information about Web site usage to help us develop our website.

Data will be used to help us process your order and to notify you about important functionality changes. By using our website, you consent to the information you give us being processed for any of the purposes we have explained above. If you have any comments, queries or complaints relating to our privacy policy please email sales@yourehooked.co.uk

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